Return and Repair
Use this page to request instrument inspection, return, service or repair.
Before you begin.
Your first step it to reach out to your designated Practice Advisor. If you do not have an assigned Practice Advisor, please contact Neuromechanical using the contact information located at the bottom of this page.
Repair Options
Due to FDA and Quality Management standards, instruments that have been in service for greater than 5 years will not be eligible for service repair.
If your instrument is more than 5 years old, please contact NMI for assistance. Click Here To Contact NMI
Select tabs below for more detail.
Due to FDA and Quality Management standards, instrument that have been in service for greater than 5 years will not be eligible for service repair.
Instruments may be returned directly to Neuromechanical Innovations. Upon delivery the service team will inspect your instrument and identify a resolution. If your instrument is eligible for warranty repair, it will be repaired and returned to you.
US customers will be charged $39 for return shipping.
Non US customers should contact NMI.
All shipment to:
Neuromechanical Innovations
101 S Roosevelt Ave
Chandler AZ, 85226
United States
Due to FDA and Quality Management standards, instrument that have been in service for greater than 5 years will not be eligible for service repair.
“Provisional Instrument” Select this option if you would like an instrument shipped to you for use while your instrument is in for inspection/repair under warranty. Provisional Instruments are grade A+ condition with little use in training or at our research center.
a. You will be charged a Provisional Instrument Deposit of 50% of the instrument retail price as listed in theand shipping to you office and back to NMI.
b. Upon the arrival of the Provisional Instrument, package and return the instrument requiring service to Neuromechanical Innovations.
c. Once your instrument has been inspected repaired, NMI will ship the instrument back to you.
d. Upon the arrival of your repaired or serviced instrument, package and return the Provisional Instrument to NMI.
e. Once your defective instrument has been returned and NMI has received the Provisional Instrument, NMI will refund the Provisional Instrument Deposit.
f. If your instrument is not returned and received by NMI within 30 days of the replacement instrument delivery or the Provisiponal Instrument is not returned, NMI may charge your credit card for the advertised full retail value of the replacement instrument.
g. All shipment to:
Neuromechanical Innovations
101 S Roosevelt Ave
Chandler AZ, 85226
United States
Due to FDA and Quality Management standards, instrument that have been in service for greater than 5 years will not be eligible for service repair.
“Replacement Instrument” This option requires pre-authorization from the NMI service center or your NMI Practice Advisor. NMI will ship a Replacement Instrument that has been quality inspected and in grade A+ condition with little use in training or at our research center.
a. You will be charged a Replacement Instrument Deposit.
b. Upon the arrival of the Replacement Instrument, package and return the defective to Neuromechanical Innovations (NMI).
c. Once your defective instrument has been returned and received at NMI, NMI will deduct shipping and handling fees, and return the balance of your deposit.
d. If the defective instrument is not returned and received by NMI within 30 days of the replacement instrument delivery, NMI may charge your credit card for the advertised full retail value of the replacement instrument.
e. All shipment to:
Neuromechanical Innovations
101 S Roosevelt Ave
Chandler AZ, 85226
United State
Reach Us
World Headquarters
783 County Route 3
Fulton, NY 13069
Sales & Service
101 S Roosevelt Avenue
Chandler • AZ • 85226
480.785.8448
888.294.4750
Repair & Service Issues: Please click HERE for the return and repair portal.